ScaleFocus is certified under ISO 20000-1 standard for IT service management. Each project we deliver and provide support for is defined and overseen under the ISO standard in a uniformed manner. Our ISO system ensures structured approach efficiency, effectiveness and quality of services provided.
|Regular software and infrastructure support||Managed software and infrastructure services|
|System and infrastructure monitoring, troubleshooting, escalation and reactive measures||Yes||Yes|
|Prophylactic activities and review of setup, proposing corrective and remediation actions||Yes||Yes|
|Ad-hoc alignment with changing business requirements and fixes, monitoring||Limited||Yes|
|Focus on Service Delivery, Best Practices, Service Quality, Optimization and Continuous Service Improvement. KPIs & SLAs are used to measure service performance||Limited||Full|
YouTrack, Nagios, KEMP Load Balancer, Jenkins, Zabbix, IBM Tivoli
GSM, hot-line phone, email
8×5, 24×7, 8×7, 12×7 or contact us if you have another in mind.
I would like to benefit from an enterprise-grade support!