Save time from support and maintenance issues

Focus on your core business while our team of experienced professionals take care of the rest

Are you tired of managing your own IT operations and constantly waiting for IT support?

The average response and resolution times of the support teams in Europe lie between 7 and 80 hours. Companies are losing revenue, new business opportunities, customers, and valuable productivity hours while waiting for a response from a slow, unresponsive IT team.

Let’s look at the main pain points businesses face when relying on an in-house IT support team.

High Attrition

Many companies suffer from high training and onboarding costs for new employees, lost time, and lower productivity due to high attrition rates.

Disengaged Employees

IT support engineers want to develop and grow professionally and failing to provide a sound career development plan will make them search for a new job, which results in high attrition and need to hire, onboard and train new employees.

Knowledge Lockdown

Many companies fail to prevent knowledge lockdowns. This usually happens when one person holds all your software know-how. This creates a dangerous vacuum and a strong dependency, which can result in loss of business in case the employee leaves the company.

High Cost for 24/7 Support

All companies want fast issue resolution yet having an internal team with 24/7 availability can turn out to be very costly and rather inefficient due to all reasons stated above.

Focus on your business and choose ACC

The Application Continuity Center provides continuous services, which include 24/7 support, systematic development, know-how, and professional work. Our solution keeps your systems in premium shape, brings cost-efficiency and security. Entrust us with your software and focus on your business.

You can use our Applications Support and Maintenance bundles or decide to upgrade your current level of support with monitoring, automation, and notification for application availability, performance, and capacity.

If your software is not developed by Scalefocus, don’t worry, we perform 3rd party application takeover with a free audit cost.

“We’ve been working with Scalefocus on our self-care mobile application. Their Application Continuity Center guaranteed smooth operation of the developed mobile applications and supporting back-end systems. Scalefocus’ ACC turned into a key partner, helping us run our business smoothly.”

ALB Telecom

 

“For the last several years, we are trusting Scalefocus for some of our business-critical systems. By guaranteeing our application’s service continuity, their devoted team allowed us to focus on our true business priorities.”

Telenor

The ACC brings a lot of benefits, some of which are:

A customer-centric approach: efficient, clear and transparent

Improved customer experience, focused on customer success and value realization

Reduced incident resolution time and cost to resolve support tickets

Faster issue resolution

Request a quote

What does the ACC do?

Software Audit

 

Not satisfied with your current software provider or seeking for one? Our Application Continuity professionals do a complete software audit to give you a detailed status assessment with recommendations for enhancements.

Keeps your infrastructure available

 

We will start by examining your current infrastructure and preparing a strategy for continuous support operation that responds to your unique business needs.

Ensures Software Continuity

 

Today’s business is very dynamic and often simple pre-defined services are necessary to maximize your business value. We will resolve issues of any complexity level and take care of the evolution of your software.

Enables Application Upgrades

 

  • Software needs to be constantly improved. To maximize your business value, the Scalefocus ACC provides source code issue resolution, application code optimization, new functionality implementation and more.
  • The solution provides Continuous Application Monitoring.
  • We can monitor your application and overall system performance 24x7x365 to ensure zero downtime.

Why do you need an ACC?

Make sure your services are up and running

 

The Application Continuity Center provides continuous services that include systematic development, know-how, and professional work which keeps your systems in premium shape, brings cost efficiency, and security. Entrust us with your software and focus on your business.

Our offer:

  • Applications Support and Maintenance
  • Monitoring, Automation and Notification for application availability, performance and capacity
  • 3rd party application takeover

Get continuous infrastructure services

 

The ACC enables seamless continuous infrastructure support including:

  • Maintenance of on-premises/cloud software solutions
  • Guaranteed solution uptime
  • Infrastructure monitoring
  • Virtualization, cloud computing
  • Backup solutions setup

Benefit from application support & maintenance

 

Our solution provides guaranteed uptime and support for your solutions at an acceptable cost. We offer:

  • Professional support team, maintaining the state of your app
  • Fast and reliable issue resolution
  • First responders and issue owners until resolution

REQUEST A QUOTE

Continuous Application Support & Maintenance Process

 

1.   Gather the requirements

Contact us and share your requirements. Our experts will review your request and get in touch within 24 hours.

2.  Choose engagement models & timelines

Based on your requirements, we suggest the best engagement model, estimated timelines and cost for support and maintenance activities.

3.   Support initiation & delivery.

The support is allocated to the Application Continuity Center and runs seamlessly.

 

3rd Party Application Takeover

The Scalefocus ACC carries out complete third-party applications or system takeovers and provides full, consistent and dedicated support for the rest of their life.

Why software takeover?

There are situations where things do not go as planned and you need to get things back on track fast. We can help you take control over your systems and applications no matter if your new software doesn’t fit for its purposes or you were simply left with an incomplete/failing system and a business that’s suffering as a result.

The Application Continuity Center will help you recover from such troubling situations with our 3rd party application takeover process.

 

3-step third-party application takeover process:

1. Handover

2. Remedy activities

3. Maintenance & support

Pricing model

Choose the model, that fits you best or contact us and we will create a tailored one.

Support 8/5

  • 8/5 support
  • 8/5 application services
  • 5 support tickets
  • 5 service tickets

starting from

2900 EUR/month

Support 24/7

  • 24/7 support
  • 8/5 services
  • 7 support tickets
  • 7 service tickets

starting from

4900 EUR/month

Have a specific request? Contact us for a tailored support offer.