Liberate yourself from support and maintenance issues
Focus on your core business while our team of experienced professionals take care of the rest
What does the ACC do?
Not satisfied with your current software provider or seeking for one? Our Application Continuity professionals do a complete software audit to give you a detailed status assessment with recommendations for enhancements.
Keeps your infrastructure available
We will start by examining your current infrastructure and preparing a strategy for continuous support operation that responds to your unique business needs.
Ensures Software Continuity
Today’s business is very dynamic and often simple pre-defined services are necessary to maximize your business value. We will resolve issues of any complexity level and take care of the evolution of your software.
Enables Application Upgrades
Why do you need an ACC?
Make sure your services are up and running
The Application Continuity Center provides continuous services that include systematic development, know-how, and professional work which keeps your systems in premium shape, brings cost efficiency, and security. Entrust us with your software and focus on your business.
Get continuous infrastructure services
The ACC enables seamless continuous infrastructure support including:
Benefit from application support & maintenance
Our solution provides guaranteed uptime and support for your solutions at an acceptable cost. We offer:
Continuous Application Support & Maintenance Process
1. Gather the requirements
Contact us and share your requirements. Our experts will review your request and get in touch within 24 hours.
2. Choose engagement models & timelines
Based on your requirements, we suggest the best engagement model, estimated timelines and cost for support and maintenance activities.
3. Support initiation & delivery.
The support is allocated to the Application Continuity Center and runs seamlessly.
3rd Party Application Takeover
The Scalefocus ACC carries out complete third-party applications or system takeovers and provides full, consistent and dedicated support for the rest of their life.
Why software takeover?
There are situations where things do not go as planned and you need to get things back on track fast. We can help you take control over your systems and applications no matter if your new software doesn’t fit for its purposes or you were simply left with an incomplete/failing system and a business that’s suffering as a result.
The Application Continuity Center will help you recover from troubling situations such as:
- Unfinished offshore outsourced projects or such of poor quality
- Software that isn’t fit for its purposes
- Development companies going out of business in the middle of the project
- Your developer is an independent consultant and decided to leave you
- Falling out with a development company due to project slippage or poor quality
- Your software uses bad or outdated programming languages
3-step third-party application takeover process:
Why choose us
While most IT support teams operate a three-tier system, the Applications Continuity Center embraces ‘Swarming’ – a networked collaboration model. In simple words, swarming facilitates a process, based on collaboration instead of escalation.
The swarm support team enables swiftness when solving tickets and ease of collaboration.
Here are some of the key benefits:
- Initiate a customer-centric approach: efficient, clear and transparent
- Improve customer experience, focused on customer success and value realization
- Reduce incident resolution time and cost to resolve support tickets
- Work with a stronger and more engaged team
The ACC was specifically designed to make your support and maintenance tasks hassle-free. Here are some of the reasons to choose us:
- Experienced support & maintenance professionals
- Proactive IT maintenance, based on latest technologies
- Fast and reliable ticket response and resolution
- 24×7x 365 availability
- Simple integration using Jira Service Desk
Choose the model, that fits you best or contact us and we will create a tailored one.