Save time from support and maintenance issues
Focus on your core business while our team of experienced professionals take care of the rest
Are you tired of managing your own IT operations and constantly waiting for IT support?
The average response and resolution times of the support teams in Europe lie between 7 and 80 hours. Companies are losing revenue, new business opportunities, customers, and valuable productivity hours while waiting for a response from a slow, unresponsive IT team.
Let’s look at the main pain points businesses face when relying on an in-house IT support team.
Focus on your business and choose ACC
The Application Continuity Center provides continuous services, which include 24/7 support, systematic development, know-how, and professional work. Our solution keeps your systems in premium shape, brings cost-efficiency and security. Entrust us with your software and focus on your business.
You can use our Applications Support and Maintenance bundles or decide to upgrade your current level of support with monitoring, automation, and notification for application availability, performance, and capacity.
If your software is not developed by Scalefocus, don’t worry, we perform 3rd party application takeover with a free audit cost.
“We’ve been working with Scalefocus on our self-care mobile application. Their Application Continuity Center guaranteed smooth operation of the developed mobile applications and supporting back-end systems. Scalefocus’ ACC turned into a key partner, helping us run our business smoothly.”
“For the last several years, we are trusting Scalefocus for some of our business-critical systems. By guaranteeing our application’s service continuity, their devoted team allowed us to focus on our true business priorities.”
The ACC brings a lot of benefits, some of which are:
A customer-centric approach: efficient, clear and transparent
Improved customer experience, focused on customer success and value realization
Reduced incident resolution time and cost to resolve support tickets
Faster issue resolution
What does the ACC do?
Not satisfied with your current software provider or seeking for one? Our Application Continuity professionals do a complete software audit to give you a detailed status assessment with recommendations for enhancements.
Keeps your infrastructure available
We will start by examining your current infrastructure and preparing a strategy for continuous support operation that responds to your unique business needs.
Ensures Software Continuity
Today’s business is very dynamic and often simple pre-defined services are necessary to maximize your business value. We will resolve issues of any complexity level and take care of the evolution of your software.
Enables Application Upgrades
Why do you need an ACC?
Make sure your services are up and running
The Application Continuity Center provides continuous services that include systematic development, know-how, and professional work which keeps your systems in premium shape, brings cost efficiency, and security. Entrust us with your software and focus on your business.
Get continuous infrastructure services
The ACC enables seamless continuous infrastructure support including:
Benefit from application support & maintenance
Our solution provides guaranteed uptime and support for your solutions at an acceptable cost. We offer:
Continuous Application Support & Maintenance Process
1. Gather the requirements
Contact us and share your requirements. Our experts will review your request and get in touch within 24 hours.
2. Choose engagement models & timelines
Based on your requirements, we suggest the best engagement model, estimated timelines and cost for support and maintenance activities.
3. Support initiation & delivery.
The support is allocated to the Application Continuity Center and runs seamlessly.
3rd Party Application Takeover
The Scalefocus ACC carries out complete third-party applications or system takeovers and provides full, consistent and dedicated support for the rest of their life.
Why software takeover?
There are situations where things do not go as planned and you need to get things back on track fast. We can help you take control over your systems and applications no matter if your new software doesn’t fit for its purposes or you were simply left with an incomplete/failing system and a business that’s suffering as a result.
The Application Continuity Center will help you recover from such troubling situations with our 3rd party application takeover process.
3-step third-party application takeover process:
Choose the model, that fits you best or contact us and we will create a tailored one.