Maintenance Operations Hub
for an ACMI Charter Operator

The Client

A narrowbody ACMI charter operator flying across multiple European bases, delivering maintenance through several independent Part-145 partners. Aircraft move between stations night after night, with the operations center coordinating work in different locations.

The Challenge

Every coordination step was carried out by email and phone. Work-stop details and status updates were exchanged between the operations center and several partners each night, resulting in lag during the day’s busiest hour. This meant there was no single live picture of the night work across all partners, and decisions lived in inboxes rather than against the job. Ground-time conflicts and missing parts were also discovered late, at the turnaround, instead of during planning, and the audit trail was a thread of reply-all emails.

The Solution

Scalefocus delivered a coordination and visibility layer on top of OASES and Skyops, without changing either system. Work orders from OASES and the flight schedule from Skyops now flow in read-only. Conflict detection also flags jobs at risk of running past ground time or missing a part. This way, issues can be surfaced early rather than at turnaround time.

Real-time collaboration replaces the email chain with a single shared conversation per job, visible on a wall display board on the ops floor. As a result, each partner sees only their own work, and data is kept separated across the network.

The Results

• Nightly partner coordination moved into one shared thread per job, no more email round-trips
• Ground-time and parts conflicts surface early instead of at the turnaround
• Immutable record of every read and action taken against the work, Part-145-ready audit trail from day one