End-to-End Data Warehouse Implementation

“The ScaleFocus team bridged our professional and technological goals by developing a comprehensive understanding of our needs. They delivered a high-quality solution while conforming to the schedule and budget.”

Michael Schlemper | Global Projects Manager | Belmond Ltd.

Business challenge

Our client replaced its heterogeneous legacy billing systems with an integrated and converged system. This improvement brought the need of redesigning the Data Warehouse.

Transformation

ScaleFocus was involved in the entire DWH implementation life cycle. From infrastructure planning and core model architecture to UAT phase and support.

Achievements

Faster reporting

due to integration and automation levels of the DWH

Operations efficiency

increased the customer satisfaction rates

Customer centicity

improved thanks to meaningful and concise data

Working with the team members has been a fun, energizing experience and I was really impressed by their determination to deliver tangible results while adhering to our specific needs.

Michael Schlemper | Global Projects Manager | Belmond Ltd.

Business challenge story

Belmond was looking to optimize their efficiency in terms of customer and operational processes. They needed to modernize their approach, with the purpose of getting better customer insight through data, as well as preparing for future growth. Ultimately, Belmond needed a robust Data Warehouse which would enable global reporting, with an emphasis on customer analytics. ScaleFocus stepped in to assist with the preparation for the integration, restructuring of the existing systems and conclusively the implementation of the Data Warehouse.  

Transformation story

ScaleFocus’s team began with the execution of a comprehensive business and technical analysis of Belmond’s Customer Analytics Platform. Several Data Architects and Business Analysts were sent to perform the business analysis onsite. Within a 2-week period of gathering information and resources the team setup an execution plan with a systematic set of requirements to assist in the transformation of Belmond’s goals and strategy. After the plan was agreed by both partners, the team began to implement the Data Warehouse.

The delivery approach adopted an agile methodology with defined scope, financials and timeframe. This would ensure early feedback by all project stakeholders, mitigating the risk for both parties and facilitating the timely, open and transparent flow of information between all participants involved. ScaleFocus prepared the data models and ETL system for customer analytics and information management such as account, product and booking data. The full integration of the Data Warehouse was implemented in the initial four sprints of the project. Additionally, a web portal for manual import of required data was developed by the ScaleFocus team.

As of current date, Belmond maintains a subscription service package from ScaleFocus The package includes services for Data Warehouse maintenance and upkeep as well as, change requests, project management and portal support.

Achievements story

Through the development of the Data Warehouse solution, Belmond were able to bridge their professional and technological goals, by receiving a comprehensive understanding of their needs.

After the partnership with ScaleFocus, Belmond achieved the following benefits:

  • Achieve fast and efficient global reporting throughout their internal systems.
  • Successfully integrate a comprehensive Data Warehouse solution, which facilitates the efficiency of both customer and operational processes.
  • Achieve greater understanding of customer base through meaningful and concise data.
  • Modernize company approaches in accordance to industry trends.

About Belmond

Belmond Ltd. (Belmond) is a leading international leisure company operating in 24 countries, across the Americas, Europe, Africa and Asia. In addition to their core luxury hotel business, Belmond also operates train services and river cruises. As of April 2019, Belmond is officially part of LVMH Moët Hennessy Louis Vuitton, reinforcing their stature among the international leaders in the luxury industry.