Sharing Economy Platform Development for Omni-Channel Engagement

“Their go-the-extra-mile attitude for this specific project was amazing. They’re committed to innovating and providing services at the highest level.”

Martin Burnside | QA and Release Manager | thebigword

The Case

Thebigword needed an innovative and modernized cloud-native translation management system to help them substitute their legacy translation management platform. As the company underwent a rapid expansion in their customer base, they faced the challenge of undergoing a digital transformation in their existing system. ScaleFocus was trusted with the development of an Sharing Economy solution which would facilitate the connection between interpreters and customers of thebigword through a peer-to-peer platform.

The Sharing Economy Platform Development

The sharing economy model, represents a community-based on-line platform, which gives individuals access to acquiring, providing and sharing goods and services by efficiently connecting buyers to sellers. The success of such platforms is heavily dependent on the convenience and ease of use, as well as the number of participants involved. In order to streamline these factors, ScaleFocus was involved in the development of the iOS and Android Applications for thebigword’s Interpreter Management System (IMS).

Starting with 3 scrum teams, the project engagement gradually scaled up in just a couple of weeks, to reach 7 teams, totaling 32 Software Engineers. Each one included one team lead as well as a quality engineer. Moreover, ScaleFocus’s team included a Senior Business Analyst, who was involved in the definition of requirements and design of functionalities to the system, as well as a Project Manager responsible for all reporting. Daily video conferences and weekly team lead scrum meetings streamlined the successful delivery of the project.

“This project enhanced our reputation internationally, and it strengthened our credibility, both with the thousands of commercial partners we already worked with and those we were still targeting. This solution gives us the resources and momentum we need to keep pushing ourselves to new heights.”


Martin Burnside | QA and Release Manager | thebigword

The newly developed sharing economy platform and mobile extensions enabled several main features facilitating the efficiency of the Interpreter Management System:

  • Omni-channel capabilities with reliable UX at all times, empowering seamless collaboration between customers and interpreters worldwide.
  • Tailored booking experience allowing customers to search for interpreters based on personal preference.
  • Secure authenticated access, which can be audited within the system, for client protection and security.
  • Quick view and edit of bookings using search criteria.
  • Interactive dashboards, online messaging and automated sourcing and match features for user convenience.


The realization of the cloud-native sharing economy platform was streamlined by the collaboration between both parties, which was smooth and efficient. The success of the project, marked the biggest milestone in the history of thebigword, as it gives them the resources and momentum to keep up their rapid expansion, going into the future.

“This project marked the biggest milestone in the history of our firm. It was the foundation of sustainable long-term partnerships with our clients, and it established us as not only one of the largest language service providers in the world but one of the fastest-growing.”

Martin Burnside | QA and Release Manager | thebigword

The new omni-channel sharing economy platform enabled thebigword to:

  • Facilitate a seamless collaboration between their clients and interpreters around the world.
  • Achieve increased performance and better platform experience overall, as a result of UX.
  • Establish a strong foundation for sustainable long-term partnerships with their clients.
  • Position themselves as one of the largest and fastest growing language service providers in the world.
  • Enhance international reputation and enforce credibility both among their commercial partners and their target audience.

Technological stack


Java, JavaScript, jQuery, C#, ASP.NET, SQL Server 2012, nUnit, Kendo UI, SVN, Targetprocess, WCF, Simple Injector, AutoMapper, MVC, Entity Framework Code First, Android Studio, Git, Charles, Crashlytics, RXJava, RabbitMQ, SignalR, Fire Cloud Messages, Android, iOS

About thebigword

“thebigword” is a technology-driven global leader in the language-communications industry based in the UK. They provide leading translation, interpretation and localization technology solutions for both large-scale businesses and individuals. With 12 offices globally, thebigword handles 50,000 assignments daily through the work of 15,000 professional linguists. Their services are applicable to a wide scope of industries, ranging from Sports and Entertainment to Governments and Finance.