Full Software Lifecycle Delivery
Managing software solutions end-to-end. From idea conceptualization to support and maintenance, matching the speed of market.
Why Full Software Lifecycle Delivery is important to understand?
Building a software solution represents only a fraction of its lifetime. As years pass by, it needs to evolve, as the market requirements are constantly changing. The Software Development Lifecycle is a continuous process, which does not have a preset ending point. It starts with the planning, goes through system analysis, design, implementation and testing all the way to support and maintenance.
We offer full software lifecycle delivery services to business, who seek to leverage the power of cutting edge technology to gain competitive advantage.
We are ISO 20000-1 certified for IT service management. Each project we deliver and provide support for is defined and overseen under the ISO standard’s paradigms. Our ISO system ensures а structured approach via efficiency, effectiveness and quality of the provided services.
Whether you need a new solution or already have legacy software and IT infrastructure environment, which requires a large sustained investment to meet the dynamic new business imperatives, ScaleFocus is here to help you achieve sustainability and stability in the long run. There are two primary scenarios in which we engage:
We have been engaged with the development and long-term solution maintenance for many of our customers. Our engineers have solid background and hands-on experience with handling full software lifecycle delivery.
Our Full Software Lifecycle Delivery model
There are 7 simple principles we follow to ensure our software solutions’ lifecycles are taken care of in the best possible way.
Support and Maintenance
Building a software solution is not the end of the story. In order for it to develop, flourish and mature as time passes by, you need to take good care of it. We at ScaleFocus offer support and maintenance services to customers from across the globe.
We are an ISO 20000-1 certified company for IT service management. Each project we provide support and maintenance for is defined and overseen under the ISO standard’s paradigms. Our ISO system ensures structured approach, efficiency, effectiveness and quality of services provided.
You can leverage our regular support services or advanced managed services for:
- Software support – web, desktop and mobile applications. We cover all types of software systems.
- Software infrastructure support – systems operations, including monitoring, network, firewalls, etc.
There are two major support scenarios we engage in:
- Your custom software, developed by us, is complemented by both software and infrastructure support services.
- Our teams can step-in to overtake existing systems, regardless of complexity and state.
Full Lifecycle Delivery
Regular software and infrastructure support
Managed software and infrastructure services
You will benefit from an enterprise-grade support:
Process automation focus
ITIL certified support engineers
Solid escalation management
Enterprise-grade automated incident management
Infrastructure (system operations) and software support - 2nd and 3rd level
Time overlapping with remote teams
Customized Service Level Agreements (SLAs)