Full Lifecycle Delivery | ScaleFocus

Full Software Lifecycle Delivery

Managing software solutions end-to-end. From idea conceptualization to support and maintenance, matching the speed of market.

Why Full Software Lifecycle Delivery is important to understand?

Building a software solution represents only a fraction of its lifetime. As years pass by, it needs to evolve, as the market requirements are constantly changing. The Software Development Lifecycle is a continuous process, which does not have a preset ending point. It starts with the planning, goes through system analysis, design, implementation and testing all the way to support and maintenance.

We offer full software lifecycle delivery services to business, who seek to leverage the power of cutting edge technology to gain competitive advantage.

We are ISO 20000-1 certified for IT service management. Each project we deliver and provide support for is defined and overseen under the ISO standard’s paradigms. Our ISO system ensures а structured approach via efficiency, effectiveness and quality of the provided services.

Whether you need a new solution or already have legacy software and IT infrastructure environment, which requires a large sustained investment to meet the dynamic new business imperatives, ScaleFocus is here to help you achieve sustainability and stability in the long run. There are two primary scenarios in which we engage:

  • Your custom software, developed by us, is complemented by both software and infrastructure support services.
  • Our teams can step-in to overtake existing systems, regardless of complexity and state.

We have been engaged with the development and long-term solution maintenance for many of our customers. Our engineers have solid background and hands-on experience with handling full software lifecycle delivery.

Our Full Software Lifecycle Delivery model

There are 7 simple principles we follow to ensure our software solutions’ lifecycles are taken care of in the best possible way.

  • Planning phase
  • Systems Analysis and Requirements
  • Systems Design
  • Development
  • Integration and Testing
  • Implementation
  • Support, Operations and Maintenance

Planning Phase

The first phase in the software lifecycle delivery process is the planning phase. This part of the entire lifecycle is very important since it predefines how the next ones would go. As Benjamin Franklin once said: “If you fail to plan, you are planning to fail”. We will identify your need to understand the type of system which would boost your business performance for optimal results. The main goal of this initial step is to find out the scope of your business problem and determine possible feasible software solutions. Our Project Managers will perform:

  • The required allocation
  • Capacity planning
  • Project scheduling
  • Cost estimations
  • Provisioning

The ScaleFocus Project Managers and Software Engineers closely collaborate with our Operations and Security teams to ensure all views and perceptions are aligned.

Systems Analysis and Requirements

During the Systems Analysis and Requirements phase of the software lifecycle delivery, we will work together with you to identify your requirements and needs in order to find the most suitable solution to address and resolve the problem. Here, we will consider the functional requirements and make all necessary systems analysis to grasp on the needs of the end-users/your employees and check whether the new system meets their expectations. The systems analysis phase is vital when determining your business requirements, addressing how they can be met, who will be responsible for individual pieces of the project as well as planning the software solution development timeline.

Systems Design

During the systems design phase, our experts will decide on all necessary specifications, features and operations, which will satisfy the functional requirements of the proposed solution. The ends users (your employees) will determine all specific business needs, which the system needs to satisfy. During the systems design phase we will decide on the components of the software structure (networking capabilities), processing and procedures for the system to accomplish its objectives.

Development

During the development phase of the software lifecycle, the real work begins. It is here, where our engineers step in to do the magic and turn your business need into a viable technological solution. Our teams regularly sync and follow-up on the project’s progress. Our Project Managers oversee the entire process to make sure all system features are delivered as per the agreed deadlines and fit within your expectations.

Integration and Testing

To ensure highest quality of the solution, our Quality Assurance Engineers come along during the sixth phase of the software lifecycle delivery. They are here to determine whether the needs meet the deliverables and whether everything is working as expected. Regardless of the state of your software, it is good to make regular checks for errors, bugs and interoperability. Our quality assurance engineers use various testing methodologies for verification and validation. Find out more about software quality engineering.

Implementation

The implementation phase is the final stage, when it comes to building new software. All data, documents and components of your old systems will be transmitted to the new one via. We understand the importance of your systems being available all the time. That’s why the actual transfer usually takes place off-peak hours, thus minimizing risk. Once the system is live and working on your hardware, our engineers can step-in to transfer general knowledge on how to set up the new software and make most of it.

Support, Operations and Maintenance

The seventh and final phase is connected to the maintenance and regular updates of your new software solution. Think of it as caring for your pet, which needs food, water and nurturing on a regular basis. Your systems need to be taken care of in a dedicated and responsible manner to serve your business needs and meet your goals.

Support and Maintenance

Building a software solution is not the end of the story. In order for it to develop, flourish and mature as time passes by, you need to take good care of it. We at ScaleFocus offer support and maintenance services to customers from across the globe.

We are an ISO 20000-1 certified company for IT service management. Each project we provide support and maintenance for is defined and overseen under the ISO standard’s paradigms. Our ISO system ensures structured approach, efficiency, effectiveness and quality of services provided.

You can leverage our regular support services or advanced managed services for:

  • Software support – web, desktop and mobile applications. We cover all types of software systems.
  • Software infrastructure support – systems operations, including monitoring, network, firewalls, etc.

There are two major support scenarios we engage in:

  • Your custom software, developed by us, is complemented by both software and infrastructure support services.
  • Our teams can step-in to overtake existing systems, regardless of complexity and state.

Full Lifecycle Delivery

Regular software and infrastructure support

  • System and infrastructure monitoring, troubleshooting, escalation and reactive measures: Yes
  • Prophylactic activities and review of setup, proposing corrective and remediation actions: Yes
  • Ad-hoc alignment with changing business requirements and fixes, monitoring: Limited
  • Focus on Service Delivery, Best Practices, Service Quality, Optimization and Continuous Service Improvement. KPIs and SLAs are used to measure the service performance: Limited

 

Managed software and infrastructure services

  • System and infrastructure monitoring, troubleshooting, escalation and reactive measures: Yes
  • Prophylactic activities and review of setup, proposing corrective and remediation actions: Yes
  • Ad-hoc alignment with changing business requirements and fixes, monitoring: Yes
  • Focus on Service Delivery, Best Practices, Service Quality, Optimization and Continuous Service Improvement. KPIs and SLAs are used to measure the service performance: Full

You will benefit from an enterprise-grade support:

ISO-based processes

Process automation focus

ITIL certified support engineers

Solid escalation management

Enterprise-grade automated incident management

Infrastructure (system operations) and software support - 2nd and 3rd level

Time overlapping with remote teams

Customized Service Level Agreements (SLAs)

Secure your long-term business efficiency with our full software lifecycle delivery services.