Infrastructure Support

Our infrastructure support services will help you get ahead of incidents and manage them at scale to minimize costly downtime

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Regardless if you are using on premise or cloud technologies, the Scalefocus engineers have the know-how and the determination to resolve all of your link, network, transport and application layer issues. Network connectivity to proper application services is our specialty.

We have a long history of building strong customer relationships that are based on clear communication, trust and professionalism. We have a wide pool of talented technicians, short response time, we offer unparalleled support and a personalized approach that caters to each business’ specific needs.

Capabilities

Proactive Monitoring

Our support team guarantees high-quality service delivery by following strict IT frameworks. We work with systems and tools like Nagios, Splunk, SignalFX, SolarWinds, CloudWatch to react promptly while monitoring events.

Event Management

Our expertise in systems like BigPanda allows us to correlate and aggregate events and alarms in cases infrastructure failures. This helps you identify the root cause faster and improve your mean time to repair (MTTR).

Ticket Automation

When an event turns into an incident, Service Now and Jira are the platforms we have advanced knowledge in and rely on to generate, process and resolve any incident as fast as possible.

Managed Services

We handle your incidents, requests, changes and issues and provide quick resolution by following ITIL and other established models. Our ultimate goal is to fulfill SLAs and always keep customers fully satisfied.

Technology Expertise

NagiossplunkSignalFxCloudWatch

Scalefocus provides continuous services that include systematic development, know-how, and professional work, which keeps your systems in premium shape, brings cost-efficiency and security. Entrust us with your software and focus on your business. Scalefocus Application Continuity Center as a unit is specialized in application support through its self-managed swarm team of IT professionals and software developers working together using ITL principles to provide optimal support.

Our team is constantly trying to improve processes by implementing established CI/CD pipelines, DevOps practices, and expertise in cloud technology. We value transparency and perform regular maintenance and health checks and incident reporting, leading to lower downtime and cutting down on unnecessary costs.

Our Work

We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities.