Infrastructure Support
Regardless if you are using on premise or cloud technologies, Scalefocus engineers have the know-how, experience and determination to resolve all of your link, network, transport and application layer related issues. Network connectivity to proper application services is our specialty.
We pride ourselves on our history of building strong customer relationships that are based on clear communication, trust and professionalism. We offer a wide scope of talented technicians, short response time, unparalleled support, and a personalized approach that aims to understand and cater to the specific needs of each business.
Capabilities
Proactive Monitoring
Our support team guarantees high-quality service delivery by following strict IT frameworks. We work with systems and tools like Nagios, Splunk, SignalFX, SolarWinds, CloudWatch and others, to react promptly while monitoring events.
Event Management
Our expertise in systems like BigPanda allows us to correlate and aggregate events and alarms in cases of failures in your infrastructure. This helps you identfiy the root cause faster and improve your mean time to repair (MTTR).
Ticket Automation
When the event turns into an incident, Service Now and Jira are the platforms we have advanced knowledge in and rely on to generate, process and resolve any given the incident as fast as possible.
Managed Services
We handle your incidents, requests, changes and problems towards quick resolution, following ITIL and other established models. Our ultimate goal is to fulfill the SLAs and keep the customer’s satisfaction level as high as possible.
Technology Expertise
Scalefocus provides continuous services that include systematic development, know-how, and professional work which keeps your systems in premium shape, brings cost efficiency, and security. Entrust us with your software and focus on your business. Scalefocus Application Continuity Center as a unit is specialized in application support through its self-managed swarm team of IT professionals and software developers working together using ITL principles to provide optimal support.
Our team is constantly trying to improve processes by implementing established CI/CD pipelines, DevOps practices and expertise in cloud technology. We value transparency and perform regular maintenance and health checks, as well as incident reporting leading to lower downtime and cutting down on unnecessary costs.
