April 15, 2020

Achieve Higher Business Efficiency with Intelligent Automation


Going beyond the routine to unleash the innovative

The misunderstood values of RPA and AI

Robotic Process Automation (RPA) and Artificial Intelligence (AI) are widely used terms. Yet, many businesses tend to neglect them as they cannot fully grasp their full meaning and potential impact. It is perceived, rather incorrectly, that the implementation of such solutions is connected to significant investments, hard to use technology, and cuts in human resource.

In times of a global health and economic crisis, people are deliberately cutting costs, which they think will lead to financial stability. A reduction in the low value-added workforce is also on the table for many companies. What many businesses fail to understand here is that once you adopt Intelligent Automation, you can unlock your true potential and prepare for a much brighter future, while reducing costs and developing employees with improved skills.

Let’s look at how RPA and AI can join forces to unleash Intelligent Automation within your organization.

The Robotic Process Automation software is programmed to process functions, such as registration, invoicing, or data transfer, yet it does not go deeper to understand the logic behind them. Artificial Intelligence, on the other hand, makes Automation smarter and brings value on top of RPA. Combined, they add significant value to organizations. Curious to find out how? Keep reading.

When should you consider Intelligent Automation?

Let’s face it, in the current situation as well as at any other time, process optimizations are a must, if you want to reduce the number of low value-added jobs, cut some costs and upskill your employees for more meaningful work. Some of the most common cases, which are very suitable for Intelligent Automation are:

  • Processes requiring that your employees work with many systems for data input, cross-check and analysis at once. You want to eliminate the low value-added processes of copying IDs, numbers, signing into all those systems.
  • Some of your operations are prone to human error. People make mistakes. This is not necessarily a bad thing, yet by introducing Intelligent Automation, you will eliminate this issue and avoid headaches in the future.
  • Some processes are being uselessly delayed by office hours. Your team could easily adapt to arriving at their desks and start with analytical work with manual processing already done for them by Intelligent Automation earlier in the morning
  • You are affected by dissatisfactory attrition numbers in your back-office teams and are willing to advance the skillset and careers of your team members by engaging them in more meaningful work.
  • Employees can create higher value by focusing on more challenging tasks. If you want to bring your business forward, challenge your team with more sophisticated tasks, instead of putting focus on mundane ones.
  • You need fast and accurate reporting and forecasting. Who doesn’t? Introducing Intelligent Automation will allow you to generate accurate forecasts and analyses, based on real data.
  • You want to stay focused on core strategic and business activities. If you’re going to grow and develop as a company, you need to concentrate on plans for the future. Intelligent Automation goes beyond just treating the symptoms and can offer you solutions based on your company’s data.
  • You want to prepare your employees for jobs of the future. The roles of the future will require more soft skills such as emotional intelligence, critical thinking, creativity, etc. Why not start preparing your team for this, instead of loading them with tasks, which can be easily automated?

Barriers to Intelligent Automation

It almost sounds too good to be true, naturally if you want to adopt Intelligent Automation, there are some associated risks and barriers. To overcome them, one must wisely choose his automation partner to ensure a smooth transition.

The biggest issue some businesses are experiencing is the level of readiness of their IT landscape. Systems speak to one another and to ensure that you’re not introducing vulnerabilities, you need talented experts, who can make a good assessment on the current state and the company’s overall readiness.

Another barrier is the lack of capacity to create “Centers of Excellence,” ready to bring your organization to the next level with Intelligent Automation. Hiring and managing internal resources is not efficient in the long term. Instead of building in-house teams, more businesses are turning to a third-party vendor, who has extensive experience in delivering automation as a service.

The Scalefocus Approach to Intelligent Automation

Human-machine collaboration is critical for any organization, seeking to improve its processes and preparing for a brighter future. We strongly believe it is high time for all businesses to grasp the importance of Intelligent Automation and fully understand its potential impact on their organizations. Some of them also think of the entire process as a long and burdensome one. We can assure you this is not the case. Let’s look at the Scalefocus approach and lifecycle flow:

  • Identifying workflows, systems, and processes that are fit for Intelligent Automation.
  • Isolate a sample – some simple, some middle, and one complex process to implement a Proof of Concept.
  • Define and implement the structure and controls for your operations.
  • Building a company-wide approach to obtain the best results and benefits from systems automation.
  • Choosing the best software solution, tailored per your system and business needs, required to achieve the benefits of the Intelligent Automation
  • Managing your entire Intelligent Automation journey with our custom Project Management services, which follow an Agile-focused approach to deliver outstanding results.

Benefits of Intelligent Automation

Having in mind, the results Intelligent Automation could bring to businesses, decision makers are still hesitant to introduce such solutions within their organizations. Some barriers indeed need to be overcome, prior moving to actual implementation, yet it is time to list some of the benefits of Intelligent Automation:

  • Cost savings – introducing Intelligent Automation results in a 21% reduction in costsrelated to technology, infrastructure, and cybersecurity. * (Deloitte Insights)
  • Increase in revenue – companies, which unleashed Intelligent Automation report a 9% increase in revenue. * (Deloitte Insights)
  • Increase in workforce capacity – executive managers foresee a 27% increase in workforce capacity, which is equal to 2.4 million new FTEs. * (Deloitte Insights)
  • Achieve low operational risk – smart Automation carries a low operational risk since it drastically decreases the chance of human error with 55%.* (McKinsey)
  • Reduce wasted time and improve employee and customer experience – Employees share that with smart Automation, they can save up to 6 hours per week*if the repetitive tasks are eliminated and replaced with more challenging ones. (McKinsey)

Intelligent Automation comes to the stage when organizations need it most. The future jobs will require more sophisticated skills. It is high time mundane tasks are replaced with smart automation. Secure your business now and prepare to step more confident in the future.

We measure success with our customer’s success. Achieve quantifiable results and take advantage of this opportunity now. It will pay off well in the future.

Contact our automation experts and let’s discuss how we can bring your company to the next level, together.