June 19, 2020

The Role of Scalefocus in the Digital Healthcare Transformation


The landscape of traditional healthcare is rapidly changing. More governments, NGOs and health centers are adapting to a digitalization process to improve the quality of health service and provide flexible, cost-effective methods for treatment to patients worldwide. 

Instant response chatbots, centralized consent systems, wearable medical devices, and self-care assistance platforms are some of the efforts made on our side to bridge the gap between advanced technology and accessible healthcare. Read on to learn how Scalefocus is staying in sync with these latest technologies in the digital healthcare transformation.  

Healthcare Chatbots

Informational chatbots are becoming increasingly in demand by businesses, with Accenture reporting a 64% popularity in the healthcare industryThe expected market size for chatbots is expected to reach $1.3 billion by 2024 according to Global Market Insights.  

Chatbots are able to provide immediate medical assistance to patients, while doctors and medical staff attend to their usual schedule and duties and are interrupted only in emergencies. Chatbots are also great for alerting patients of medication intake and monitoring a patient’s overall health over a long period of time. They can be used for scheduling appointments, matching patients with the right medical professional, and providing valuable insight with answers to common concerns. 

In March, Scalefocus teamed up with two other companies in an effort to offer technical solutions to help the Bulgarian society in its fight with Covid-19. Our team of engineers developed a medical chatbot, in which individuals showing symptoms could reach out to a medical professional to seek help.  

After completing the symptom questionnaire online, a generated link would prompt the person to click it and be connected in a chat platform with a member of the hospital staff. A live conversation would follow, in which the logged symptoms could be explained in detail and the medical professional could take notes, which are then recorded in the system and could be used for future reference. If the medical professional confirms the symptoms are those of Covid-19, arrangements are made to transport the patient directly to the hospital.  

Consent Management Systems

Consent management systems enable organizations to streamline the process of collecting and handling legal consent from their users. The need for a full transparency of policies and full user control of opting in and out of services has become imperative for businesses in order to stay compliant and keep their integrity and reputation in check. Premium Market Insights shares that the global market for consent management is experiencing a growth rate of 26.9%. Its market value was $85.6 million in 2018 and will most likely reach $717.57 million by 2027. 

As part of an initiative to reorganize many of their e-care applications and offer better service, Scalefocus assisted one of the largest US health insurance companies in creating a centralized consent management system. All privacy and ToS agreement processes are sped up using blockchain technology and product owners can easily update and amend legal sections, as well as add collaborators. Meanwhile, through a simple QR code scan, end users can give their consent for the use of their medical data. 

Medical Wearable Devices

Global Market Insights reports that the medical wearable devices market’s worth was over $9 billion in 2018 and is expected to experience an annual growth rate of 39.4% from 2019 to 2025. According to the same report, the three main sectors wearable devices address are sleep tracking, activity monitoring, and diabetes care. 

Scalefocus is excited to be developing a platform for one of our major health insurance clients which focuses on delivering direct-to-consumer digital first healthcare. Тhe project involved creating an open platform that allows Bluetooth enabled  wearable medical devices to connect to data collection endpoints, and help doctors instantly receive and assess a patient’s blood pressure, blood sugar level, and other important health indicators.  

By using paired devices, the location barrier between the patient and doctor is eliminated, allowing for professional medical treatment from anywhere. Furthermore, doctors can log and review a patient’s medical history and recommend a proper course of treatment that the patient can easily track through the mobile app. 

Another project of ours, aiming to alleviate the need for direct physical presence during physical therapy is SoFit. As an innovative and helpful solution, SoFit allows for a complete rehabilitation treatment by accurately tracking a patient’s movements through a wearable e-bracelet and depth sensing camera. Financed by the EU, the project BG16RFOP002-1.005-0065-С01 is officially referenced as “Development of an Innovative and Integrated Physiotherapy System SoFit. 

Scalefocus is developing SoFit as an innovative integrated system which encompasses both the delivery of the necessary hardware and software to the patient so they can safely practice the prescribed physical exercises at the comfort of their own home.  Doctors and patients use a web portal to schedule a training session, after which the patient receives their Personal Device Set (PDS). The PDS functions both online and offline – following a single internet connection to download the necessary data. 

Through a depth sensing camera technology, SoFit’s sensors track the completion of each movement, its repetition, its precisionwhile the bracelet monitors the patient’s pulse and blood pressure as they perform the exercises. The recorded data is stored for offline use on a web portal and provides the therapist and medical center it’s forwarded to with a clear history of the patient’s file. The web portal also serves as an open communication line between patients and their doctors. 

Self-Care Assistance for the Elderly

Compared to 1960 when the European population aged over 80 was 1.4% in 2010 that figure rose to 4.1% and is expected to reach 11.5% by 2060. As such, governments and NGOs are facing challenges handling the needs of the growing elderly patients, and so a solution which provides maximum self-care was needed now more than ever. 

SAAM (Supporting Active Ageing through Multimodal Coaching) is a high-tech modular system recently developed in Marchas a project completed in a consortium of 10 organizations, in which Scalefocus was the sole software developer. Its aim is to provide new methods for supporting the health of the elderly, helping them live independently and remain active 

SAAM connects both the elderly and their caregivers through the platform’s dashboard in which they can easily communicate, and monitor domains including activity, mobility, sleep and social activity. These domains are monitored through specialized hardware components such as an ECG sensor, air quality sensor, food scale and audio, video capturing devices. The entire user environment is stored in the cloud.  

What’s great is that the system learns user preferences and provides coaching through social circles, notifying a user when a fun event like dancing is taking place soon nearby, encouraging an active social lifeSimilar to modern social networking sites, a user has access to a wall, can grow their social circles, and can easily make calls to their caregiver at any time from the dashboard. SAAM is already deployed in the homes of 32 elderly users in Bulgaria and is expanding into Austria and Slovenia in September.  

Ready for the Next Era in Healthcare?

Without a doubt, healthcare is responding to the development of new emerging technologies. Scalefocus believes that the future is bright and that by accepting the digital changes aheadwe can gain greater empowerment and responsibility for managing our own health.  

We will continue to strive for excellence, relying on technical innovation and open-mindedness to deliver services and solutions that matter and make a difference. Reach out to our industry experts to discuss how we can combine our strengths and boldly go forward in the digital healthcare transformation.