Bulgaria’s Opportunities and Challenges in the SSC and BPO Sector – ScaleFocus Shares Insights
A half-day forum organized by the Bulgarian Outsourcing Association (BOA) and ACCA focused on important aspects of Bulgaria’s potential in the BPO and ITO sectors. The participants outlined as key factors – culture, education, innovation, proper training, governmental support, strong business development and European policies.
ScaleFocus participated in the panel session – “From cost to capability”. The speakers gathered to define how to leverage efficiently between technology, people and financials.
Plamen Tsekov, CEO of ScaleFocus shared – “What makes customers stay in Bulgaria is talent, quality and the accumulated know-how, implemented in projects through understanding of client’s business imperatives.”