If we estimate that the average salary per employee for application maintenance support is 3500Є, and considering that the team is usually made up of at least a few specialists – QA, DevOps, infrastructure and security professionals, the maintenance cost can amount up to 14000Є. That’s quite expensive, wouldn’t you agree?
Businesses need to be knowledgeable and aware of their third-party maintenance options in order to choose the right partner for them that will deliver the best service possible at a reasonable price. Keep reading to learn what maintenance costs are made up of, as well as how Scalefocus approaches pricing its ACC solution.
Types of Maintenance Costs
Before you settle on a price range you are comfortable setting aside for third-party maintenance, it’s good to have a general understanding of how it’s broken down. Application maintenance costs can be separated into four main categories.
Preventative maintenance: Efforts made to prevent software deterioration (i.e. running patch updates, optimizing code, updating documentation)
Corrective maintenance: Fixing discovered issues after the software’s initial launch (i.e. replacing broken modules, fixing bugs and glitches)
Adaptive maintenance: Changes applied to the software so it adapts to evolving business environment and meets new requirements (i.e. expansion to compatibility with other OS and devices, integrations with new technologies)
Perfective maintenance: Modifications with aims to improve overall performance and maintainability (i.e. refining, adding or removing features, UI/UX changes to improve user journey)
We Believe in Fair and Flexible Pricing
It’s pretty simple. Our ACC solution offers fair and flexible pricing according to your application’s software complexity and the ultimate goals you’d like to achieve. The support and maintenance style is of course discussed with us prior to agreeing on a price and tailored to deliver optimal results to your business.
Preventive and Corrective cost depends on the current state of the software that can be assessed and that is why we can provide fixed pricing. To put things into perspective, the cost of Preventive and Corrective maintenance of an application with basic tools and functionalities on a single platform would start from €2900, whereas one with a wider set of features and tools on multiple platforms, from €4900 and above.
The cost for Adaptive and Perfective Maintenance is calculated in a different way and depends on the specifics. This usually creates long communication cycles between the business owner and the vendor and big overhead on both sides. Instead of the ineffective time-estimation Change Requests model, we propose simple categorization in three bundle options (Small, Medium and Large). The pricing starts from €200 for a small Change Request.
What You Can Expect from Us
The promise we make and keep as your application support partner is to ensure complete software continuity and maintenance through a professional support team that is both reliable and fast to act.
Our Swarm Team of specialists work as first responders until each issue is resolved, and you are made aware, by keeping clear and constant communication. Apart from maintaining the state of your software, we offer the option of 8/5 or 24/7 support according to your business needs. Check out more details here.
Curious what our clients think about us? Read their stories. We’re thrilled that more businesses are trusting us to accelerate the capabilities of their application support and maintenance. We hope that you join us in this transformative journey.
Let’s Get Started!
If you would like to upgrade your application maintenance to a trusted, proactive and effective environment, we’ve got your back. We understand that the maintenance of software is an integral part to the success of any digital business, and that is why we take full accountability when extending ACC as the right solution to our clients.
Are you ready to take the leap? Shoot us an email to book a meeting and find out how ACC can boost your application maintenance to the next level.