Salesforce is one of the largest, high tech, future proof and fastest growing software platforms on the planet. It is built around CRM and customer experience but has endless flexibility that can cover broad spectrum of business applications.
Scalefocus provide top tier software solutions, which drive customer success is tightly connected to building the right partnerships. Salesforce is renowned for unparalleled user experience that contributes to customer success, which fits perfectly into Scalefocus’ mission.
Salesforce Sales Cloud Implementation
Companies are facing a struggle in finding an effective way to manage customer interactions. The main challenge is streamlining the records and responsibilities which are shared between various departments and individuals. Additionally, the sales process may be unstructured, goal setting and tracking may be absent, and data-driven management and forecasting may seem impossible.
Salesforce is considered the global leader in CRM solutions. It builds a 360 view of your customers and centralises all of your business interactions with them. It has the power to set up data-driven sales processes, massively boosting the effectiveness of your sales operations and forecasting, resulting in significant revenue growth and a boost in customer satisfaction rates.
We offer implementation of Salesforce Sales Cloud for diverse use cases: from fast-track implementation of the standard solution for a fixed, affordable cost to large-scale enterprise implementations covering complex sales processes.
Our Salesforce team is not only adept in the Salesforce platform itself, but has an excellent command of industry knowledge. Our Salesforce consultants can audit and help you optimize your sales process by applying best practices and industry specific knowledge.
A successful Salesforce implementation can boost sales by 58% and yield a 27% higher customer retention rate.
Salesforce Service Cloud Implementation
Deliver a trusted service process to your customers from anywhere. Scale your support with self-service options. Arm your support team with the ultimate tool to solve critical cases and deliver the ultimate customer satisfaction. Take advantage of multichannel customer interaction and build a 360-customer view.
We offer Implementation of Service Cloud - from a quick out of the box support process to elaborate and scalable service models.
Our certified Salesforce consultants and developers are not only highly skilled in the Salesforce platform, but have comprehensive industry knowledge. They can help you optimize your support process and introduce best practices, boosting the value of your Service Cloud implementation.
Salesforce service cloud implementation achieves:
• Increase customer satisfaction by 37%.
• Personalize your customer experience.
• Improve customer support metrics. Scale your support operations.
• Save costs and optimize agent productivity.
• Keep records of every customer interaction.
• Respond seamlessly using all channels - from phone and mail to social media.
Salesforce Professional Services
Salesforce is well-known as the leading cloud platform for establishing and growing successful customer relationships for businesses around the world. Its capabilities are limitless and can yield great results for organizations in any industry.
As a registered Salesforce consulting partner, Scalefocus takes pride in its holistic approach to CRM implementation. We start from the inside out with a deep analysis of the current design and architecture as well as any existing implementations, followed by client-centred consultations. We consider all critical aspects in the migration process including integrations with other systems, app building capabilities, effective onboarding and support.
Our certified Salesforce consultants and developers are not only highly skilled in the Salesforce platform, but command comprehensive industry and business knowledge. They can help you optimize your support process and introduce best practices, boosting the value of your Service Cloud implementation.
Capabilities and offerings:
• End to end Salesforce implementations of Sales and Service Cloud
• Business analysis, best practices implementation, design and architecture
• Upgrading existing implementations
• App building and support
• Data modeling and migration
• Integrations of Salesforce with other systems
• Admin and end user training
• Salesforce instance administration