Software and Infrastructure Support

Building a software solution is only a fraction of its lifetime. It needs to be nurtured and aligned with your market’s speed and your customers’ evolving needs.

ScaleFocus is ISO 20000-1 certified for IT service management. Each project we deliver and provide support for is defined and overseen under the ISO standard’s paradigms. Our ISO system ensures structured approach efficiency, effectiveness and quality of services provided. Choose your fitted support mode: 8×5, 24×7, 8×7, 12×7 or contact us if you have something else in mind.

You can leverage our regular support services or advanced managed services for:

Software Infrastructure Support

Systems operations, including monitoring, network, firewalls.

Software Support

Web, desktop and mobile applications. We cover all types of software

There are two major support scenarios we engage-in:

Your custom software, developed by us, is complemented by both software and infrastructure support services.

Our teams can step-in to overtake existing systems, regardless of complexity and state.

Regular Software And Infrastructure Support

Managed Software And Infrastructure Support

System and infrastructure monitoring, troubleshooting, escalation and reactive measures

Prophylactic activities and review of setup, proposing corrective and remediation actions

Ad-hoc alignment with changing business requirements and fixes, monitoring.

Limited

Focus on Service Delivery, Best Practices, Service Quality, Optimization and Continuous Service Improvement. KPIs and SLAs in place.

Limited

Full

Regular Software And Infrastructure Support

Managed Software And Infrastructure Support

System and infrastructure monitoring, troubleshooting, escalation and reactive measures

Prophylactic activities and review of setup, proposing corrective and remediation actions

Ad-hoc alignment with changing business requirements and fixes, monitoring.

Limited

Focus on Service Delivery, Best Practices, Service Quality, Optimization and Continuous Service Improvement. KPIs and SLAs in place.

Limited

Full

You will benefit from an enterprise-grade support.

  • ISO-based processes

  • ITIL certified support engineers

  • Enterprise-grade automated incident management

  • Time overlapping with remote teams

  • Process automation focus

  • Solid escalation management

  • Infrastructure (system operations) and software support - 2nd and 3rd level

  • Customized Service Level Agreements (SLAs)

Technologies we use:

YouTrack, Nagios, KEMP Load Balancer, Jenkins, Zabbix, IBM Tivoli, Escalation paths: GSM, hot-line phone, email

I want to benefit from an enterprise-grade support