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Infrastructure Support

Our infrastructure support services will help you get ahead of incidents and manage them at scale to minimize costly downtime

Regardless using on-premise or cloud technologies, the Scalefocus engineers have the know-how and the determination to resolve all your link, network, transport and application layer issues. Network connectivity to proper application services is our specialty.

We have a long history of building strong customer relationships based on clear communication, trust and professionalism. We have a wide pool of talented technicians, short response time, we offer unparalleled support and a personalized approach that caters to each business’s specific needs.

Capabilities

Proactive Monitoring

Our support team guarantees high-quality service delivery by following strict IT frameworks. We work with systems and tools like Nagios, Splunk, SignalFX, SolarWinds, CloudWatch to react promptly while monitoring events.

Event Management

Our expertise in systems like BigPanda allows us to correlate and aggregate events and alarms in case of infrastructure failures. This helps us to identify the root cause faster and improve the mean time to repair (MTTR).

Ticket Automation

When an event turns into an incident, Service Now and Jira are the platforms we have advanced knowledge of and rely on to generate, process and resolve any incident as fast as possible.

Managed Services

We handle incidents, requests, changes, and issues and provide quick resolution by following ITIL and other established models. Our ultimate goal is to fulfill SLAs and always keep customers fully satisfied.

Technology Expertise

Nagios
splunk
signalFx
CloudWatch
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Scalefocus provides continuous services that include systematic development, know-how, and professional work, which keeps our partners’ systems in premium shape, and brings cost-efficiency and security. Entrust us with your software and focus on your business. The Scalefocus Application Continuity Center is a unit is that specializes in application support through its self-managed swarm team of IT professionals and software developers using ITL principles to provide optimal support.

Our team is constantly trying to improve processes by implementing established CI/CD pipelines, DevOps practices, and expertise in cloud technology. We value transparency and perform regular maintenance and health checks and incident reporting, leading to lower downtime and cutting down on unnecessary costs.

Ready to scale and meet the
technology challenges of tomorrow?

We help business grow by bringing together a world-class
engineering team, industry expertise and technology excellence.

Contact us today