Revamped Dental Care Solutions for Swiss Oral
Health Leader

Scalefocus assembled two separate Scrum units to replace the existing teams. Of course, our experts had to have vast experience, which is invariably critical when tackling such sizeable and daunting tasks. First, the Scalefocus teams created a migration strategy that included team composition and consultation on new technology stack selection. We also built a strategy to overcome product differences and achieve consistency that had been sorely missing by then.

As there were multiple crucial features to sustain, improve, and stabilize, our team had to redesign and rearchitect all solutions from scratch, so a lot of cutting-edge technology was involved. We also re-developed a Desktop agent that connects various hardware devices like printers, X-ray scanners, etc. This way, we tackled numerous existing pain points, such as the lack of Mac support, prolonged and problematic updates, missing integrations, etc.

Prior to Scalefocus’ intervention, our customers were using a legacy version of Dental practice software management. However, they decided to switch to a current, more sophisticated, and strictly dedicated dental practice version that would enable dentists to schedule appointments with patients and manage schedules. The software development of the management portal they had as a Proof of Concept with another vendor was entirely transferred to Scalefocus. We also consulted them before they made any decisions on the QA and PM part they were in charge of.

1. Home screen  2. Education screen

The second project, the mobile app, is a collaborative solution that connects patients and doctors. Its Standard version is for patients only and enables them to communicate with doctors. The Pro version provides dental practices with their own online store with the company products as a welcome addition to basic communication with patients via HIPAA-compliant chat. This way, patients can now chat with doctors, purchase dental products, and watch educational videos on dental products, dental hygiene, etc.

1. Notifications screen  2. Dental map screen

We took over the app from another vendor and rewrote, redesigned, and rearchitected the solution from scratch. We also delivered the desktop agent installed on the dentists’ computers to connect various hardware devices like printers and X-ray scanners and grant quick access to patient health records.

Our customers can now leverage totally revamped dental health solutions, including a complete redesign and new architecture. Due to Scalefocus’ guidance and consulting throughout their digitalization journey, they have vastly elevated their management efficiency. Naturally, this has resulted in higher productivity and reduced cost.

Newly acquired HIPAA compliance is also critical to safeguarding all sensitive health information and preventing costly breaches that could cause the loss of patient trust and loyalty. Feedback from both dental organizations and patients has unanimously praised the palpable improvement in user experience. Last but not least, the revamped core products have allowed the company to enjoy unprecedented expansion into brand-new markets.