AppCare 360: Swarm
Your Way to Operational
Excellence

As businesses race to digitize and deliver innovative services at breakneck speed, leaders struggle to maintain a high level of operational stability. Poor customer satisfaction, low productivity, and missed business opportunities are among the most common outcomes of an organization’s inability to handle resiliency issues adequately.

The Swarm Support Model: Achieve More with Less

The answer to this is the swarming support model based on networked collaboration. It improves the efficiency and responsiveness of the support process, which translates into cost savings and revenue growth for the company. Reduced downtime, increased customer satisfaction, optimized resource utilization, and newfound flexibility and scalability are among the numerous benefits of swarming.

To leverage the Swarm model advantages, Scalefocus has launched the AppCare 360 solution that provides professional maintenance and support services to guarantee a quick and efficient response to resiliency issues. AppCare 360 boosts cost efficiency, eliminating onboarding costs and overhead expenditure, and establishes efficient, clear, and transparent processes and a customer-centric approach. By utilizing swarming support, the solution ensures the operational stability of software applications.

AppCare 360 Scope

What’s included:

Cloud Infrastructure Physical Infrastructure Data and Analytics Web Applications Mobile Applications Enterprise Applications Advanced Security

Full coverage of MS Azure, GCP, and AWS public cloud providers

Coverage of all private cloud infrastructure

Usage optimization to reduce subscription costs by up to 30%

Enhance error logging capabilities of cloud services 

Automated predictive maintenance

Guaranteed business continuity

Introduction of new simplified design

Implement automated monitoring

Predictive maintenance to ensure business continuity

Cost optimization by reducing the number of nodes/resource usage

Set up or enhance disaster recovery processes and policies

Management of DWH, Data Lake, and database services

Performance tuning of database

Maintenance of SQL procedures

Proactive monitoring, and troubleshooting

Significantly reduce execution time on queries 

Full-stack 2nd and 3rd level application support

Bug fixing and change requests on demand

Suggestions for code performance optimization  

Full traceability for code changes and issues

Automated system monitoring and monthly reports

Predictive maintenance and security enhancements

Consultancy on breaking changes in new iOS/Android OS versions

Bug fixes for iOS/Android versions and mobile hardware devices

Prompt suggestions for code performance optimization

Upkeep of application documentation libraries

Performance optimizations and UI/UX consultancy

Managed internal IT systems and collaboration tools/platforms 

Full-stack software support

New optimized business workflows  

Efficient and compliant reporting

User and license management 

Mitigating the configuration and upgrade issues caused by the version gap

Consultancy on implementing best-practice security standards

Vulnerability scans and penetration tests

System hardening

Secure code review

File forensics in case of breach

AppCare 360 Benefits

Unparalleled cost efficiency, eliminating onboarding costs and overhead expenditure.

Accurately predict support cost based on predictable and transparent pricing.

Focus on core business activities, leaving the support to a reliable partner.

Improve the performance of internal IT systems by at least 50%.

AppCare 360 Highlights

Cost Optimization

Up to 3 times more cost efficient compared to FTE and in-house based approach
Very low overhead for guaranteed operational efficiency
Minimal additional investments for expanding coverage at any time
No running costs for onboarding
additional capacity

Risk and Efficiency

Minimize information
security risk
Extended documentation libraries that eliminate vendor or person locking
Ensure system and business
continuity
Analyze and enforce security best practices throughout

AppCare 360 is designed with the ability to optimize your
maintenance and support by:

Supported Tech Domains

Case Study

Technology Strategy

Increasing Operational Excellence in Hospitality
with a Data Warehouse

Ready to scale and meet the technology challenges of tomorrow?

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AppCare 360: Swarm Your Way to Operational Excellence